Past Surveys
User Survey Summary
October 2007 Survey
Surveys Submitted Between October 15, 2007, and December 27, 2007.
Survey Satisfaction: 89.8%
Survey Responses: 230
Surveys Sent: 531
Survey Response Rate: 43.3%
1. How satisfied were you with the availability of facilities and equipment?
- 120 Very Satisfied
- 87 Satisfied
- 15 Neither Satisfied nor Dissatisfied
- 4 Dissatisfied
- 1 Very Dissatisfied
- 3 Not Applicable
2. How satisfied were you with performance of facilities and equipment (e.g., were they maintained to specifications for your intended use, ready when scheduled, etc.)?
- 122 Very Satisfied
- 86 Satisfied
- 9 Neither Satisfied nor Dissatisfied
- 6 Dissatisfied
- 2 Very Dissatisfied
- 4 Not Applicable
3. List additional capabilities that you think EMSL should have.
User comments and EMSL responses to this question are below and grouped by facility.
4. With the new knowledge gained at EMSL, I expect to (check all that apply):
- 195 Disseminate new knowledge via publication in peer-reviewed open literature
- 166 Disseminate new knowledge via presentations at professional society meetings
- 10 Acquire a patent
- 94 Further Department of Energy mission(s)
- 129 Facilitate collaborative interactions (e.g., stimulated new ideas for future experiment; increased; work; etc.)
- 66 Train students (undergraduate, graduate or postdoctoral associate)
- 117 Use data for a future proposal
- 94 Establish or grow network and/or further collaboration
- 5 Other
5. How satisfied were you with the assistance provided by the EMSL technical staff?
- 160 Very Satisfied
- 55 Satisfied
- 6 Neither Satisfied nor Dissatisfied
- 1 Dissatisfied
- 1 Very Dissatisfied
- 4 Not Applicable
6. How satisfied were you with the assistance provided by the EMSL administrative staff?
- 129 Very Satisfied
- 62 Satisfied
- 9 Neither Satisfied nor Dissatisfied
- 2 Dissatisfied
- 0 Very Dissatisfied
- 28 Not Applicable
7. How appropriate and user friendly were the training and safety procedures?
- 70 Very Satisfied
- 79 Satisfied
- 29 Neither Satisfied nor Dissatisfied
- 4 Dissatisfied
- 0 Very Dissatisfied
- 47 Not Applicable
8. How satisfied were you with the proposal process (e.g. submission & review)?
- 64 Very Satisfied
- 86 Satisfied
- 27 Neither Satisfied nor Dissatisfied
- 10 Dissatisfied
- 1 Very Dissatisfied
- 41 Not Applicable
9. How did you learn about the EMSL?
- 30 Scientific meeting/conference
- 15 Internet search
- 12 Journal publication
- 51 Previous EMSL use
- 69 Colleague
- 127 PNNL staff member
- 12 Other
10. Is there anything that would have improved your visit to EMSL, your experience using EMSL resources, or your interactions with EMSL Staff?
Answers to this question produced a number of complementary responses as well as raising important User issues. Some of the positive reponses are provided below. The areas where issues were raised sometimes came from several users and these have been integrated into User Comments and information about how EMSL is working to deal with these issues is indicated and EMSL's Response.
Positive User comments included:
- The EMSL provides excellent access to start-of-the-art facilities that would be impossible to access otherwise.
- The staff at EMSL was EXTREMELY well-versed it the facilities under their care.
- On the most recent occasion, the use of the Quantum XPS was excellent. The quality of data was excellent in this case. The level of assistance from EMSL staff was above and beyond our expectations.
- I was very impressed with the technical expertise of all staff members. All people I interacted with during my 1.5 month stay at EMSL were extremely helpful.
- I was very well received in my first visit to the microscopy facility at EMSL and got impressed by the energy, interesting and enthusiasm devoted by the responsible researcher to our collaboration project.
- The technical assistance provided at EMSL was very good and all the people were very helping.
- The people here are great and very friendly and seem to want to help you with your research.
- EMSL is a great place to do research.
Other User comments and EMSL responses to this question are below and grouped by facility.
User Administration
User Comments
Users are still unhappy with the training process required for access, indicating it was too time consuming, parts irrelevant, and not necessarily effective.
EMSL's Response
EMSL strives to balance effective training while adhering to U.S. Department of Energy (DOE) and Pacific Northwest National Laboratory (PNNL) training requirements. Within the last year, training requirements at PNNL have changed, resulting in many users having to take the same training as staff or vendors. EMSL is still working with PNNL to reassess and revise the training required by EMSL users.
User Comments
Some users are confused about the process of extending their proposals and how that compares to renewing a proposal.
EMSL's Response
All proposals are submitted against one of several Calls (e.g. Open, Science Theme, Capability-based, etc). Depending on the Call type, a proposal may be extended annually until the maximum total period has been reached. For example, Science Theme proposals are valid for 1 year and can be extended twice for a total period of 3 years. Two months before a proposal's annual end date, the user will receive an email requesting a summary and justification for extension. Extension is not guaranteed and is considered based on the progress and justification for future work. A proposal that is closed or will be forced to close soon due to time limits may be renewed via the User Portal. Renewal essentially brings up the old proposal in the system, which the user updates and then submits for review.
User Comments
Many users had a variety of comments and suggestions, both positive and negative.
EMSL's Response
EMSL strongly encourages its users to continue to provide feedback through the bi-annual survey, email, and conversations with staff. We would like to remind users that EMSL has a User Advisory Committee. This committee, an independent body of experts from academia, industry, and national laboratories, is charged with providing objective, timely advice and recommendations to EMSL leadership. The UAC is open to suggestions from the user community.
High-Field Magnetic Resonance Facility
User Comments
Users commented on need for some specific advanced capabilities in imaging, solids and liquids NMR capabilities and access for shorter term NMR studies.
EMSL's Response
Quotes for DOSY (Diffusion Ordered Spectroscopy) capability, 13C - cryoprobe and carbon observe capabilities on medium and higher field spectrometers are being sought and considered.
A broad-band liquids probe for a 600-MHz system has just been installed and is being tested. This capability will allow direct observation for a range of liquid-state NMR study including 19F, 31P, 13C, 15N. This is now the highest field system with this capability.
Solid-state spin controllers are aging and have been a problem on some systems (750-MHz) from time to time as noted by some of our users. We will transfer and schedule carefully the use of a few newer systems as we seek to update our older spin controllers.
The circular dichroism spectrometer has had several issues in operation in recent years and a new system has been ordered and is expected in early spring 2008. This will replace its 13-year-old predecessor.
A high-temperature, large sample volume, constant flow magic-angle spinning NMR probe for the 11.7-Tesla magnet was constructed and is being tested. This probe will allow the study of catalytic reactions in the steady state at temperatures up to 400°C. Besides working at temperatures much higher than normal for NMR probes, this probe can flow reactants across a catalyst bed while the sample is spinning at several kilohertz. The combination makes this probe uniquely capable of studying reactions that could not have been studied before.
User Comments
Level of availability of expertise and host's duties during some visits is not always what is expected.
EMSL's Response
Staffing availability between multiple projects and visitors with our hosts/operators are sometimes problematic in terms of last-minute schedule changes. Keeping the throughput of user projects at a high level means we may need to change who is available to work with users from one visit to the next. We will continue to strive to keep the quality of the user visit and interaction with our resources and staff at a high level.
High Performance Mass Spectrometry Facility
User Comments
Users emphasized the need for increased throughput, including more highly sensitive mass spectrometer instrumentation.
EMSL's Response
The following new capabilities were installed in fiscal year 2007:
- Electron transfer dissociation-linear ion trap quadrupole (LTQ) mass spectrometer: This new system provides important new peptide structural information not available from conventional collisionally induced dissociation methods. The electron transfer dissociation upgrade greatly enhances the mapping of phosphorylation sites and characterization of other proteins' posttranslational modifications.
- Triversa NanoMate: This system has been incorporated into EMSL's novel integrated top-down and bottom-up approaches to enable concurrent liquid chromatography-mass spectrometry analysis and fraction collection for comprehensive high-throughput intact protein profiling. The approach employs high-resolution, reversed-phase liquid chromatography separations coupled online with a 12-Tesla Fourier transform ion cyclotron resonance (FTICR) spectrometer to profile and tentatively identify modified proteins.
- BD™ free flow electrophoresis system: This system provides new opportunities for characterizing proteins, functional protein complexes, subcellular components, and whole cells.
Also, a workshop, "Science Challenges and Design Concepts for Deploying a High Magnetic Field High Performance FTICR Mass Spectrometer System," was jointly sponsored by EMSL and the National Science Foundation's and the National High Magnetic Field Laboratory at Florida State University. Held January 16-17, 2008, at the NHMFL, the workshop identified science drivers that could justify investment in FTICR mass spectrometry at magnetic fields significantly higher than 15 Tesla. The workshop will bring together the principal technologists developing cutting-edge FTICR instrumentation and a select group of major users of FTICR technology to define the recommended direction.
Molecular Science Computer Facility
User Comments
Queue policy makes it difficult to run small to medium-sized calculations because the queues are too long and large jobs get priority.
EMSL's Response
EMSL emphasizes complex large-scale problems in science and engineering where computation is integrated with theory and experiment. Our current queuing policy for MPP2 is to give priority to jobs using large numbers of processors that cannot be run on readily available small computer clusters. Smaller jobs that require long execution times tend to wait longer in the queue.
We will revisit the queuing issue to provide our users with balanced support for large- and small-scale jobs associated with multi-facility EMSL science theme projects in summer 2008 when our new $24M supercomputer (codenamed Chinook) will start to be available. The new supercomputer will include 4620 quad-core AMD Barcelona processors, 37 terabytes of memory, and an expected peak performance of about 163 teraflops. The supercomputer will be delivered and tested in two phases starting in March 2008, and is expected to be fully operational in September 2008. It will replace the MPP2 supercomputer, which went online in 2003.
User Comments
Users commented on MPP2 availability and performance issues.
EMSL's Response
EMSL is in the process of replacing the current supercomputer (MPP2) with a new one (Chinook) with greater capacity but a similar balance of processor speed, memory bandwidth, and local scratch. Hardware will start arriving in early 2008. The new supercomputer will have about 10 times the current capacity of MPP2.
User Comments
Users suggested additional capabilities.
EMSL's Response
NWChem is provided to all users. Because of the relative expense, JAGUAR is not provided to all users; however, a user can install their own copy of the software and the consulting group will assist as necessary to get the code running. Molecular dynamics codes such as NAMD and AMBER are provided to users on an "as is" basis. We get the code running as best we can but if code modifications are necessary, these need to be done by the software developer and turn-around time can be slower than we would like. Because the Molecular Science Computing Facility does not do development on VASP, additional functionality must come from the VASP group in Vienna, Austria.
Environmental Spectroscopy and Biogeochemistry Facility
User Comments
Several users requested a confocal microscope.
EMSL's Response
In 2008, EMSL will assemble the equipment and capabilities to perform STORM (stochastic optical reconstruction microscopy) imaging of fluorescent samples. This new technology has a resolving power more than 10 times better than conventional optical microscopy. The STORM imaging process consists of a series of imaging cycles in which only a fraction of fluorophores are switched on, such that each of the active fluorophores is optically resolvable from the rest. This allows the position of these fluorophores to be determined with high accuracy. Repeating this process multiple cycles causes a stochastically different subset of fluorophores to be turned on, eventually leading to the reconstruction of an overall image. Work is also proceeding on improving the fluorescent probes necessary for the process and developing automation software.
Other capabilities that EMSL has recently deployed or are developing include:
- A micro-XRD capability was installed with an x-ray beam that can be focused to a 10-micron spot size and has the capability for investigating samples using either an automated x-y stage for planar samples such as petrographic thin sections, sealed capillary tubes for air-sensitive powders, or fiber-mounted particulate samples. The detector is a curved image plate that is capable of measuring a large portion of the Ewald diffraction volume at one time. This detector, coupled with the bright rotating anode x-ray source, allows rapid data acquisition and can be used on even minute samples. Both copper and chromium x-ray wavelengths are available.
- A microfluidics capability is being developed to investigate the effects of fluid flow and transport at the microscale. This new capability will address fundamental scaling issues associated with fluid flow and reactive transport from both a combined experimental and theoretical approach at the micron scale. This capability will bridge the gap in experimental capabilities from the molecular scale within EMSL to the laboratory scales currently available in EMSL's Subsurface Flow and Transport Lab and permit simultaneous spatially and time-resolved spectroscopic examination of geochemical and/or biogeochemical processes. Eventually, EMSL is targeting creation of in-house facilities for the fabrication of microfluidic cells.
Interfacial Nanoscale Science Facility
User Comments
Users commented that much of the research instrumentation is oversubscribed or no longer state of the art and needs to be upgraded.
EMSL's Response
Recent upgrades and new capabilities in the INSF include the following:
- TEM: We are plan on having a state-of-the-art aberration-corrected TEM with an environmental cell established within 1-2 years. The configuration of the new high-resolution TEM will be optimized (and customized) to enable microscopy and other measurements to be performed in the microscope. This instrument will be designed to allow microscopy and some chemical measurements relevant to catalytic and geochemical studies of importance to fuel cells, emission control, and contaminant migration in the environment. Measurements will be able to be made with samples heated up to at least 800°C. The microscope will be configured with an "open" environmental cell that enables the specimens to be maintained in gaseous environments up to pressures of 20 mbar. It will also be possible to observe specimens exposed to liquid environments in a closed cell, but only at temperatures up to about 200°C.
- FIB/SEM: The new dual-beam system has an electron-backscattering detector.
- VersaProbe - Multi-technique surface analysis system: Current capabilities of the flexible, multi-technique surface analysis system include x-ray photoelectron spectroscopy (XPS), ultraviolet photoelectron spectroscopy, and a new capability for extracting chemical information from organic layers using a C-60 ion beam.
- XPS: We are building the catalysis side chamber for Quantum XPS system. This capability is expected to be operational during summer 2008.
- Time-of-flight, secondary ion mass spectrometer: The latest version of a rapidly evolving method for determining chemical functionality of organic and inorganic surfaces was installed. This instrument also includes a C-60 ion beam as well as a bismuth ion cluster sputter source and a Cs/O2 dual-beam sputtering source. An expanded temperature control increases the ability to conduct novel experiments on organic samples, bio-samples, new catalysts, and materials for new energy research.
Chemistry and Physics of Complex Systems
User Comments
Users commented that there was no microscope or fast charge coupled device cameras to support the type of work they were interested in doing.
EMSL's Response
During FY07, a Zeiss Incubator, QuadView System, and Large-chip Cooled Charge Coupled Device Camera were purchased and installed supporting cell growth and protein imaging studies plus identifying membrane protein interactions/functions. Plans for new capital investments for major instrument systems supporting biological sciences research are under review.


User Comments
Some users commented that the proposal process is unclear and review takes too long.
EMSL's Response
EMSL is the process of a major rewrite of its web sites with one of the goal to make the proposal process less confusing. In response to EMSL review committees' recommendations, additional processes have been or will be implemented to improve the administration and better assess the effectiveness of our research programs. EMSL is working hard to streamline these processes to make it as easy as possible for our users to get their science done.
EMSL processes hundreds of proposals each year: