Molecular Science Computing Help

MSC News

Call for White Papers on Scientific Computing
EMSL introduces a new video about Chinook on EMSL's YouTube channel (script, .pdf, 9kb)
Chinook - Living Life in the Fastlane [.pdf, 107kb]

Additional Information

Get Help

Already know who to contact? Go to the list of support request forms.

Not sure where to go for support? Use the following table to identify who to contact.

What do you need help with?	Who to Contact
getting started getting computer accounts using software (general) programming scientific consultation visualizing scientific data Graphics & Visualization Laboratory (EMSL 1101) other questions	Scientific Consulting group Submit a support request See request status* Computing Staff
a computing job that died status of high performance computers problems with high performance computers or system software high performance computing emergencies	Computer Operations group Submit a support request See request status* Support policies - hours - emergencies
NWChem software	NWChem development team Support and problem-reporting policy for EMSL and non-EMSL users
Ecce software: problem reports, questions, requests	Ecce development team Submit a support request See request status*
NWfs - Distributed file storage	Computer Operations group Submit a support request - Use the "NWfs" keyword option. See request status* Report problems to nwfs-support@emsl.pnl.gov

Support Request Forms

Use support request forms (below) to register non-emergency requests, problems, and questions through email-the preferred method. Please use the annotation fields on the request forms to help categorize and route the requests.

Support Request Form	Email alternative / Phones / Hours
Consulting form	mscf-consulting@emsl.pnl.gov 509-371-6477 Monday - Friday: 8am - 5pm, PST
Computer Operations form	mscf-support@emsl.pnl.gov Monday - Friday:7:30am - 5pm, PST Emergencies only: 509-371-6100
Ecce form	ecce-support@emsl.pnl.gov
EMSL form	support@emsl.pnl.gov

*Request status queues are not visible to unauthorized users.